FAQ

 Business Hours:

Monday- Friday 9am-4pm pst.
WE DO NOT SHIP OUTSIDE OF THESE HOURS.

How long does shipping take? 

Please visit our shipping policy located at the bottom of our home page. 

How do I track my order?

Once your order has been shipped you will be emailed your tracking information, you can track your packaging using the carrier service's website.

What size should I purchase?

 All sizing and fit information can be found within the designated style's description. 

Can I return my order? 

Yes, however it must be under our return policy conditions. Please check out our return policy to see if you meet the criteria. If you do, please reach out to us to request a return.  

How do I return or exchange my order?

Please email dreamgirlthebrand@gmail.com. After emailing us please wait to be approved or denied. 

RETURNS & REPLACEMENTS

Please note that the cost of shipping returns are paid for by the customer, accessories, footwear, and cosmetics are not returnable. 

I received a wrong or damaged item. How can this be resolved?

If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damages or wrong item to dreamgirlthebrand@gmail.com. Dream Girl The Brand LLC must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.

I forgot to enter a promotional coupon code at checkout. Can I receive a refund for credit?

To receive a promotional discount, all Customers are responsible for entering the promotional code at checkout. No refunds or credits will be applied if a code is not applied at the time of checkout. No exceptions can be made. We thank you for understanding! :)